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Danbury Showroom Open to Public: 9am-5pm M-F
Privacy Policy

Privacy Policy

(updated May 25, 2018)

Ergo Chef, LLC ("us," "we," or "our") operates the www.ergochef.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services/Website and the choices you have associated with that data.

We use your data to provide and improve the Services/Website. By using the Service, you agree to the collection and use of information in accordance with this policy.

Definitions

Personal Data
Personal Data means data about a living individual who can be identified from that data (or from that and other information either in our possession or likely to come into our possession).

User
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Usage Data
Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies
Cookies are small pieces of data stored on a User’s device.

Data Controller
Data Controller means a person who (either alone, jointly, or in common with other persons) determines the purposes for which, and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process, optimize, or store your data for our Service.

Data Subject
Data Subject is any living individual who is the subject of Personal Data.


Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Services/Website to you. Below you'll find the types of data we collect.

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Company Information (Name, address, size, revenue, and other)
  • Content interests
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data
We may also collect information on how you access and use our website and Services ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website/services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, and to improve and customize our Service.

You can enable or disable location services when you use our Service at any time through your device settings.

Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amounts of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences, interest and various settings.
  • Security Cookies: We use Security Cookies for security purposes.
  • Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Use Of Data

Ergo Chef, LLC uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service/Website & New products
  • To allow you to participate in interactive features of our Service/Website when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events that we offer, which are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
  • To provide our partners or sponsors the specific content you had downloaded, subscribed to, registered for, or inquired about.
  • Contact Information
    The customer's contact information is used to get in touch with the customer when necessary and for delivering the product. We use your e-mail address only when we are confirming your Internet order or notifying you of the status of your order. We also have put in place privacy protection control systems designed to ensure that your personal data including your billing and account information remain safe and private. We do not disperse your unique demographic information, i.e. we will not sell or give away your name, address, phone number or email address. If you need to modify your personal information at any time, you can contact us at 203-796-0880 (M-F 8:00-5:00 EST) or email us at customerservice@ergochef.com and we will update our database.
  • Members Mailing List
    For those of you who opted in to join the Ergo Chef Mail List by registering, we do not make our email list available to other companies. We also make you aware of featured products in our online store. We let you know about any money saving "member's specials" in our store or pass along any free offers that manufacturers want to offer to our membership. There is an "opt out" website link at the bottom of each mailing, if you decide that you do not want to receive any further issues.

  • Retention of Data

    Ergo Chef, LLC will retain your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    Ergo Chef, LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when the data is used to strengthen the security or to improve the functionality of our service and offering, or we are legally obligated to retain this data for longer time periods.


    Transfer of Data

    Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

    If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

    Your information may be transferred and distributed to our partners or direct sponsors of the content you have downloaded, registered for, subscribed to, or inquired about.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    Ergo Chef, LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place regarding the security of your data and other personal information.


    Disclosure of Data

    Legal Requirements

    Ergo Chef, LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

    • Comply with a legal obligation
    • Protect and defend the rights or property of Ergo Chef, LLC
    • Prevent or investigate possible wrongdoing in connection with the Service
    • Protect the personal safety of users of the Service or the public
    • Protect against legal liability


    Security Of Data

    The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

    • Order Security All online transactions in our store are handled with industry-standard Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. This provides a secure online shopping environment for you, our valued customer. You may also call in an order by dialing our number 203-796-0880 (Mon-Fri 8:00 - 5:00 EST).

    "Do Not Track" Signals

    We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.


    Your Rights

    Ergo Chef, LLC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

    Whenever made possible, you can update your Personal Data directly by updating your profile/account with us. If you are unable to change your Personal Data, please contact us to make the required changes at customerservice@ergochef.com or call 877-796-0884

    If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

    In certain circumstances, you have the right to:

    • Access and receive a copy of the Personal Data we hold about you
    • Rectify any Personal Data held about you that is inaccurate
    • Request the deletion of Personal Data held about you

    You have the right to data portability for the information you provide to Ergo Chef, LLC. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

    Please note that we may ask you to verify your identity before responding to such requests.


    Service Providers

    We may employ third party companies and individuals to facilitate our product advertising & services ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    Marketing Automation & Database

    We may use third-party Service Providers to collect, monitor, analyze, and execute marketing campaigns for our products & services.

    Analytics

    We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

 Google AdSense DoubleClick
Google, as a third-party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

Behavioral Remarketing

Ergo Chef, LLC uses remarketing services to advertise to you on third-party websites after you visit our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

 Google AdWords
Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on — https://tools.google.com/dlpage/gaoptout — for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Twitter
Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405. You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy

Facebook
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950. To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA (http://www.aboutads.info/choices/), the Digital Advertising Alliance of Canada in Canada (http://youradchoices.ca/) or the European Interactive Digital Advertising Alliance in Europe (http://www.youronlinechoices.eu/), or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

 Marketing Partners

We may use third-party Service Providers to help generate interest in our products / content for our visitors and sponsors.

Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.


Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service prior to the change becoming effective and will update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your Comments

Sometimes our customers are inspired to tell us about a product that they purchased from Ergo Chef that they really thought made a difference in their lives. We encourage this, as we love to hear from you, and your comments help us improve our service and product offerings. We occasionally share comments we receive via our website; rest assured, we do not publish any last names or specific address information that may identify you. We also take note of any problems that you may have encountered with a product or service and either get the problem fixed if possible or remove the product from our offerings. We will remove products from our store if the workmanship or quality is less than what we want to offer our customers.

Other Site Links

This site contains links to other sites. WWW.ERGOCHEF.COM is not responsible for the privacy practices or the content of such Web sites.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

ErgoChef, LLC
4 Eagle Road
Danbury CT. 06810
Ph. 203-796-0880
Fax 203-628-7367

customerservice@ergochef.com 

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