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Warranty

Warranty

ERGO CHEF cutlery is manufactured with the highest quality standards.

Any item claimed as defective must be returned to us for inspection. Our warranty does not apply if the damage is due to what we define as normal wear or use other than the intended purpose of the item. Defective items will be repaired or replaced with a similar item, at our option.

Certain types of damages and/or conditions such as those due to age or improper treatment would void our warranty.

If warranted item has been discontinued then ERGO CHEF will replace item with a similar item, at our option.

CRIMSON Series (Made in China) - high quality knives are backed by a Lifetime Warranty against manufacturers defects in workmanship and a **30-day money back guarantee.

PRO-SERIES (Made in Taiwan) high quality knives are backed by a Lifetime warranty against manufacturers defects in workmanship and a **30-day money back guarantee. Pro-Series Diamond Sharpeners and Fastedge Sharpeners do not carry a warranty.

PRODIGY SERIES (Made in China) – Limited 5 Year Warranty covers manufacturers’ defects in workmanship. Must have proof of purchase /receipt showing date of purchase.

Kitchen Electrics - My Air Fryer & My Juicer 1 Year Limited Warranty

Kitchen Electrics General Warranty (Excluding Refurnished/Auction Items)

Ergo Chef USA MY AIR FRYER® & MY JUICER® have a 1-year limited warranty. Products are warrantied against defects in materials and workmanship for 1-year from the date of purchase, when used in accordance with the instructions provided. This warranty does not cover damages or wear resulting from accident, misuse, abuse, commercial use, or unauthorized adjustment and/or repair.

For all Ergo Chef USA MY AIR FRYER®,, the removable basket, tray, and all components are warrantied for 30 days from the day of purchase and DO NOT fall under the 1-year limited warranty of the unit. Ergo Chef USA shall not be liable for loss of use or any other incidental, consequential or indirect costs, expenses or damages. There are no express warranties except as listed above.

CALL: 1-877-796-0884 for RETURN INSTRUCTIONS.

NOTE: Customers are responsible for all return shipping costs. When item(s) are returned under warranty as being defective, they are thoroughly tested to verify manufacturer defect. If any item(s) are determined to be in proper working order after testing, all shipping costs to have the product returned to the customer will be the responsibility of the customer.

Manufacturers' warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully and contact the manufacturer if you have any questions.


SHINZUI Series (Made in Japan / China) is crafted from Japanese VG10 Super Steel with 33 Layers per side for total of 67 layers. This knife has a limited Lifetime Warranty from manufacturing defects in workmanship. **30 Day Money Back Guarantee.
To have your product evaluated, you must first obtain a Return Authorization Number. Please email customerservice@ergochef.com

Mailing Address:
Ergo Chef, LLC.
Warranty Evaluation
4 Eagle Road
Danbury, CT. 06810

Phone: 203-796-0880
Fax: 203-628-7367

Note: The Customer is responsible for all shipping costs to & from Ergo Chef for a warranty replacement or refund if applicable. However, if the product is defective upon receipt & no more than 30 days after receipt of the product, then Ergo Chef, at our discretion will cover replacement shipping costs upon review of defective item.

** 30-Day Money Back Guarantee: We at Ergo Chef believe our products to be superior in quality, craftsmanship and user-functionality. If for any reason you are dissatisfied with your purchase, you may return the product(s) within 30 days of purchase to the retailer from whom you bought the product.

 

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